Tom Santilli

Wed like your prospective clients to know that with your leadership, expertise and superlative customer service, the sale of our home went extremely well. In fact, it went better than any other Purchase or Sale that weve made and there have been 12 altogether in 3 states. In particular, you truly made us feel like ours was the only property you were marketing when in fact that wasnt the case at all. We never felt rushed and always felt we were talking to a friend rather than a salesman. We always could count on a quick call back and your follow-up was fast and effective. You helped in every facet of the transaction and went well beyond the call of duty, in our opinion. Youre a gentleman and a true professional, one of the rare few who know what true customer service is all about.

Normally I would wait until after Closing before forwarding you my comments on our dealings together, but I have to tell you I am very impressed with you and the service you provide. Your attention to detail and customer service orientation made for a very pleasant house hunting experience. Things went like clockwork because of your organization skills and willingness to fully understand our particular needs.

We have worked with at least 25 real estate agents and you are by far the most effective agent we have worked with. Thanks to your marvelous attention to detail with the purchase of our new house, our closing went off without any problems.

Selling our home of over 18 years was not easy for you or for usand finding the perfect new home was an even bigger task! But you hung in there with us through it all and made the process fairly painless. You really understood where we were; and our financial situation; and worked with us diligently AND PATIENTLY to get us to this terrific place were in. Your knowledge and professionalism are to be admired and envied.

We are grateful for all the small items and big things that you did for us during our home construction. We really value your help and extra efforts. We want you to know that we are thankful for those pictures you sent electronically; constant consistent updates by phone and email; taking the initiative to draft letters to the builder; and being present during the walk-through appointments.