LAST UPDATED: June 21, 2024
ReferralExchange, Inc. and its subsidiaries, including RealEstateAgents.com, TopAgentsRanked, AgentMachine, ReferralExchange Settlement Services, Inc., and ReferralExchange (the "Company" or "we," "our" or "us") are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information (as defined below) and how to exercise your privacy rights. This policy outlines information we collect through your use of our Services -- which include your use of RealEstateAgents.com, TopAgentsRanked.com, AgentMachine.com, and ReferralExchange.com (the "Websites"), and any other mobile applications, technologies, and content we offer. For example, at RealEstateAgents.com we provide agent recommendations to individuals who are looking to purchase or sell a property. Our agent network is nationwide (for both the United States and Canada) and we are happy to help make lasting connections. Our Services provided are intended for United States residents over the age of eighteen years only.
We also encourage you to review our Terms of Use, which govern your use of the Services. If applicable, these terms will apply to Participating Agents who utilize our Services in addition to any other Agreements held with the Company. To keep things simple, any capitalized terms not otherwise defined in this Privacy Policy will have the same meanings as in the Terms of Use.
This Privacy Policy does not apply to third-party websites, products, or services, even if they may link to our Websites or our Websites may link to them. We recommend you review the privacy practices of those third parties before connecting or accessing third-party websites and sharing any personal information.
It is important that you read and understand the entire Privacy Policy before using our Services. This Privacy Policy is provided in a layered format. You can jump to a specific section by clicking on the section below.
Personal information is any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with an identifiable individual. Categories of personal information we may collect will vary depending on how you interact with our Websites. Some information you may voluntarily provide and some information we may automatically collect when you visit and interact with our Websites. Personal information does not include publicly available information; lawfully obtained, truthful information that is a matter of public concern; information that has been de-identified, or aggregate consumer information. "Publicly available information" includes information that is made available from federal, state, or local government records; information that a business has a reasonable basis to believe is lawfully available to the general public, either through widely distributed media, or by the individual; and information that is made available by a person to whom the individual has disclosed the information if the individual has not restricted the information to a specific audience.
Note that we may create aggregated, de-identified, or anonymous information from data by removing certain data components (such as your name, email address, or linkable tracking identifier) that makes the data identifiable, or through aggregation, obfuscation or other means. Subject to applicable law, our use and disclosure of such aggregated, de-identified, or anonymized information is not personal information or subject to this Privacy Policy.
| Category of Personal Information | Processing Purposes | Categories of Third Party Recipients (excluding our service providers and processors) |
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Identifiers, including:
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Commercial information, including:
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Financial information, including:
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N/A |
Internet or other electronic network activity information, including:
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Geolocation Data, including:
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Professional or employment related information, including:
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Audio, electronic, visual, or similar information, including:
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Characteristics of protected classifications, including:
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| Inferences about you using any of the above |
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We may collect Personal Information from the following categories of sources:
Directly from you, through your interactions with us, such as when you use our Websites or Services, create an account with us, complete electronic forms, or otherwise contact us.
From other users of our Sites and Services, including our Agents.
From our authorized service providers, including those providing payment processing (Stripe), hosting, analytics, customer and technical support, and other services.
From third parties, including our third-party data providers, business and marketing partners, affiliates, analytics providers, ad network providers, and advertisers.
Through cookies & other tracking technologies, such as web beacons, embedded scripts, pixels, and tags ("Cookies"), as discussed in more detail in Cookies and Tracking Technologies. We may collect Personal Information by use of Cookies placed on this Website that have tracking capabilities to store personal information. These are used to save your preferences for return Website visits and interactions, collect and track information, and improve our Services.
From social media and other content platforms, such as Meta, X, Instagram, LinkedIn, or Google if you access the Services through a third-party connection or log-in or interact with us on these platforms to use the Sites or Services.
We disclose personal information to the following third parties:
Our Websites use cookies and other tracking technologies such as web beacons, embedded scripts, pixels, and tags ("Cookies"). These cookies are used to store information including visitors' preferences, and the pages on Websites that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
More general information on cookies can be found here.
You have the ability to refuse cookies, however; certain features of this Website may not be available. Your browser should allow you to clear cookies and browsing data, or allow you to manage cookies for each website visit. You have the right to decide whether to accept or reject cookies.
We may also utilize cross device tracking which may identify and track users across devices through identifying characteristics such as an Agent's login account. Some Internet browsers include the ability to transmit "Do Not Track" signals. Since uniform standards for "Do Not Track" signals have not yet been adopted, We do not process or respond to "Do Not Track" signals.
We may use Google Analytics or other service providers for analytics services. These analytics services may use Cookies to help us analyze how users use the Service. Information generated by these services (e.g., your IP address and other usage information) may be transmitted to and stored by Google Analytics and other service providers on servers in the U.S. (or elsewhere) and these service providers may use this information for purposes such as evaluating your use of the Services, compiling statistic reports on the Service’s activity, and providing other services relating to Services activity and other Internet usage. You may exercise choices regarding the use of cookies from Google Analytics by going to https://tools.google.com/dlpage/gaoptout or downloading the Google Analytics Opt-out Browser Add-on.
We use Google AdSense/Adwords to publish ads on this Website. When you view or click on an ad a Cookie will be set to help better provide advertisements that may be of interest to you on this and other websites. You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page.
Certain companies may participate in the Digital Advertising Alliance ("DAA") AdChoices Program and may display an Advertising Option Icon for Interest-based Ads that links to an opt-out tool which allows you to exercise certain choices regarding targeting. You can learn more about the DAA AdChoices Program at http://www.youradchoices.com/ and its opt-out program for mobile apps at http://www.aboutads.info/appchoices.
In addition, certain advertising networks and exchanges may participate in the Network Advertising Initiative ("NAI"). NAI has developed a tool that allows consumers to opt out of certain Interest-based Ads delivered by NAI members' ad networks. To learn more about opting out of such targeted advertising or to use the NAI tool, see http://www.networkadvertising.org/choices/. Please be aware that, even if you are able to opt out of certain kinds of Interest-based Ads, you will continue to receive non-targeted ads. Opting out of one or more NAI or DAA members only means that those selected members should no longer under the DAA / NAI rules deliver certain targeted ads to you. This will affect this and other services, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). If your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different device or web browser(s), or use a non-browser-based method of access (e.g., mobile app), your NAI / DAA browser-based opt-out may not, or may no longer, be effective. Mobile device opt-outs will not affect browser-based Interest-based Ads even on the same device, and you must opt-out separately for each device. We are not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs.
Your Personal Information will be retained by us for as long as necessary for the purposes outlined in this Privacy Policy. This information will be used and retained to the extent necessary to comply with any legal obligations or policies, to resolve disputes, and/or enforce legal agreements.
Personal Information may also be retained for internal analytic purposes. This information is retained for a shorter period of time, unless if it used to enhance security features or improve the functionality of our Services.
Our determination of precise retention periods will be based on (i) the length of time we have an ongoing relationship with you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position, including regard to applicable statutes of limitations, litigation or regulatory investigations.
Personal Information may be transferred to and maintained on computers and servers located outside of your state, province, country or other governmental jurisdiction where data protection laws may differ from your jurisdiction. You consent to this transfer by agreeing to this Privacy Policy, accessing and using this Website and/or submitting any information or an inquiry form on the Website.
Reasonable steps are taken to ensure that all personal information is secured and in accordance to this Privacy Policy and that no transfer will take place to an organization or a country unless there are adequate controls in place to secure personal information.
We use commercially acceptable means to protect Personal Information. We cannot guarantee this provides absolute security of data and Personal Information provided. No method of electronic transmission of the internet or method of electronic storage is guaranteed secured.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
RealEstateAgents.com does not knowingly collect any Personal Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to Contact Us immediately and we will do our best efforts to promptly remove such information from our records.
We may use your personal information to send you updates regarding existing products and services, information about new products and services, upcoming events, surveys, and other announcements and inquiries. We will not disclose any text messaging opt–in data and consent with any third parties for their marketing purposes.
If you no longer wish to receive marketing email communications, you can unsubscribe by clicking the unsubscribe link at the bottom of the email, or for assistance email: support@realestateagents.com
If you no longer wish to receive text messages, you may text STOP, QUIT, END, CANCEL or UNSUBSCRIBE to stop text messages. A one-time text confirmation of successful unsubscribing will be sent. Text HELP for help or for additional assistance email: support@realestateagents.com
To revoke your website inquiry please email: support@realestateagents.com
We will comply with your request as soon as reasonably practicable and make every effort to promptly process all unsubscribe requests.
Please note that if you opt out of receiving promotional emails from us, we may still send you important administrative messages that are required in order to provide you with the Services or for other reasons disclosed in this Privacy Policy (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices).
Certain U.S. jurisdictions and Canada provide residents with certain rights with respect to their personal information or personal data as defined under applicable law. These rights are subject to the specific laws of that jurisdiction and that certain other rights might apply. Please review our California Privacy Notice; Nevada Privacy Notice; Colorado, Connecticut, and Virginia Privacy Notice; and Canadian Privacy Notice for more information on rights and terms specific to your location or place of residence.
If you are a resident of the U.S. or Canada and any of the notices below apply to you, please use the following information to exercise your rights.
Please note that any request you submit to us is subject to an identification and residency verification process as permitted under applicable law, as well as certain other procedural requirements that may be noted in the sections below. Additionally, all requests are subject to certain exceptions under applicable law, which may vary. If you are a visually-impaired customer, a customer who has another disability or a customer who seeks support in other language, you may access your privacy rights by emailing us at support@realestateagents.com.
Please send your request(s) using one of the following methods:
We do not charge a fee to process or respond to your verifiable consumer request unless its excessive, repetitive, manifestly unfounded, or in accordance with applicable law. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Depending on applicable law, you may be limited in how many verifiable or authenticated consumer request you make within a twelve (12) month period. If we have collected information on your minor child, you may exercise the above rights on behalf of your minor child. Additionally, in some jurisdictions, you may designate an authorized agent to submit a request on your behalf, and if so, we may require proof of the agent’s authorization by you and/or verification of the agent’s own identity.
Except where otherwise noted, we will respond to your request within forty-five (45) days after receipt and we reserve the right to extend the response time by an additional forty-five (45) days when reasonably necessary and provided consumer notification of the extension is made within the first forty-five (45) days.
You are not required to create an account with us to submit a verifiable or authenticated consumer request. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account. We will only use personal information provided in a verifiable or authenticated consumer request to verify your (or your authorized agent's as applicable) identity or authority to make the request If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
This California Privacy Notice supplements the information contained in the rest of our Privacy Policy and is intended to comply with the California Consumer Privacy Act of 2018 ("CCPA"). Any capitalized term used and not otherwise defined below has the meaning assigned to it in our Privacy Policy. For the purposes of this California Privacy Notice, except where a different definition is noted, "personal information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Personal information does not include publicly available information, information that has been de-identified or aggregated, or other information subject to certain federal and state regulation.
If you are a visually-impaired customer, a customer who has another disability or a customer who seeks support in another language, you may access this California Privacy Notice by emailing us at support@realestateagents.com.
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
We collect the following types of sensitive personal information:
We may use or disclose the personal information we collect for one or more of the following purposes:
We limit our disclosure of the categories of personal information above to our service providers for one or more business purposes. "Business purposes" means the reasonably necessary and proportionate use of personal information for our operational purposes, other purposes described in this Privacy Policy, for the operational purposes of our service providers and contractors, as well as other purposes compatible with the context in which the personal information was collected.
We may "sell" and/or "share" personal information with our Participating Agents, as well as third party advertising networks and platforms for purposes of providing targeted behavioral advertising on those platforms.
In the last 12 months (from the last updated date listed at the top of this Privacy Policy), we have "sold" or "shared" the following categories of personal information:
Your Personal Information will be retained by us for as long as necessary for the purposes outlined in this Privacy Policy. This information will be used and retained to the extent necessary to comply with any legal obligations or policies, to resolve disputes, and/or enforce legal agreements. Personal Information may also be retained for internal analytic purposes. This information is retained for a shorter period of time, unless it used to enhance security features or improve the functionality of our Services. Our determination of precise retention periods will be based on (i) the length of time we have an ongoing relationship with you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position, including regard to applicable statutes of limitations, litigation or regulatory investigations.
The CCPA provides California residents with specific rights regarding their personal information. If you are a California resident, you may have the following rights under applicable California law:
You may exercise any of the rights described in this section by following the instructions in Your Privacy Choices.
California residents may opt out of the "sale" or "sharing" of their personal information. As noted above, we may "sell" and/or "share" personal information with Participating Agents, as detailed in Sections 1 and 3 of this Privacy Policy. We may also "sell" and/or "share" personal information with third party advertising networks and platforms for purposes of providing targeted behavioral advertising on those platforms. You may opt-out by following the instructions in Your Privacy Choices.
We do not knowingly sell or share the personal information of minors under 16 years of age without legally-required affirmative authorization. If you are a parent or guardian and you believe that your child has provided us with information without your consent, please review the Children's Information section and contact us by email at support@realestateagents.com.
You can also opt out of such sale or sharing by clicking the Your Privacy Choices link at the bottom of our website and selecting your preferences.
We may "sell" and/or "share" personal information with Participating Agents, as detailed in Sections 1 and 3 of this Privacy Policy. We may also "sell" and/or "share" personal information with third party advertising networks and platforms for purposes of providing targeted behavioral advertising on those platforms. Nevada residents have the right to request to opt out of any future sale of their personal information under Nevada SB 220. If you are a Nevada resident and would like to make such a request, please follow the instructions in Your Privacy Choices. You must include your full name, email address, and postal address in your email or mail request so that we can verify your Nevada residence and respond. In the event we sell your personal data after the receipt of your request, we will make reasonable efforts to comply with such request.
This Privacy Notice applies to any Colorado, Connecticut, Utah, and Virginia residents about whom we collect personal data (defined below). The provisions contained within this section, in addition to the disclosures throughout the rest of this Privacy Policy, are intended to provide notices in compliance with the Colorado Privacy Act ("CPA"), the Connecticut Data Privacy Act ("CTDPA"), the Utah Consumer Privacy Act ("UCPA"), and the Virginia Consumer Data Protection Act ("VCDPA"). This section does not apply to certain personal data that is collected from an individual in a business-to-business or employment context.
For the purposes of this section, "personal data" means information that is linked or reasonably linkable to an identified or identifiable individual. Personal data does not include de-identified data or publicly available information.
The CPA, CTDPA, and VCDPA provide rights to residents of Colorado, Connecticut, and Virginia, respectively, to receive certain disclosures and access regarding collection, use, sale, and sharing of personal data. More detail about what kinds of personal data we may collect or have collected, how we collect it, why we collect it, and who we may disclose it to is found in the Personal Information We May Collect, Use, and Disclose, How We Collect Personal Information, and How We Use and Disclose Personal Information sections of this Privacy Policy.
We may "sell" and/or "share" personal data with Participating Agents, as detailed in Sections 1 and 3 of this Privacy Policy. We may also "sell" and/or "share" personal information with third party advertising networks and platforms for purposes of providing targeted behavioral advertising on those platforms.
If you are a resident of Colorado, Connecticut, or Virginia, you have the following rights under applicable law in relation to your personal data, subject to certain exceptions:
You may exercise any of the rights described in this section by following the instructions in Your Privacy Choices.
Colorado, Connecticut, and Virginia residents can appeal our decisions concerning privacy rights requests, as follows:
Personal Information We Collect: For the purposes of this Canadian Privacy Notice, except where a different definition is noted, "personal information" means information about an identifiable individual. We may collect personal information from or about you as detailed in Personal Data We May Collect, Use, and Disclose. Certain types of personal information that we collect may be considered sensitive information, which we will not process without your affirmative consent.
How We Collect Your Personal Information: We may collect personal information from you as detailed in Personal Data We May Collect, Use, and Disclose and How We Collect Personal Information.
What We Do With Your Personal Information: We may collect, use, or disclose personal information about you for the purposes detailed in Personal Data We May Collect, Use, and Disclose. We may disclose and transfer personal information from you as detailed in and How We Use and Disclose Personal Information.
Under Canadian law, you have the right to access, correct, and delete your personal information as well as the right to withdraw your consent in certain circumstances. In the event that you have already consented to the collection, use and/or disclosure of your personal data, you may subsequently "opt out" at any time, subject to legal or contractual restrictions and reasonable notice by referring to the information in Your Privacy Choices.
If you are a parent or guardian and you believe that your child has provided us with information without your consent, please review Children's Information and contact us at support@realestateagents.com.
We may at anytime update this Privacy Policy, you are advised to review this webpage for any revisions. Changes made are effective from the date posted at the top of this Privacy Policy.
If you have any questions about this Privacy Policy, the practices of our Websites, or your dealings with our Websites or our Services, please contact us at support@realestateagents.com.